|Mike (review from Airbnb)|
|Excellent property very clean and amazing views|
|Mike (review from Airbnb)|
|Amazing view, amazing time and simply an elegant property that words can’t do it justice.|
|Norma (review from Airbnb)|
Overall, it was a beautiful place, the check-in and check-out was easy to follow. The host graciously allowed us to stay a little after check-out time, we are stuck in the Okanagan with all of the rain and mudslides around BC, so we have no way to get back to the lower mainland.
I will note that you should expect to clean in addition to the cleaning fee. Minor hiccup in comparison to the lovely location and atmosphere of the cottages.
Thank you for your visit Norma! We really appreciate your business and thanks again for taking such great care of the Cottage.
Hope to see you again :). Next time book direct and you can save money on platform fees!
|Manny (review from Airbnb)|
great place clean and beautiful view
Thanks for your review Manny!
|Ethan (review from Airbnb)|
|Great house for our Thanksgiving weekend in Osoyoos. The kitchen is super equipped too. TV is awesome for watching the sports.|
|Michelle (review from Airbnb)|
|This rental home was everything my family and I needed! Spacious, well furnished with high quality furniture, comfortable beds, a big sectional in the living room, multiple large smart TV’s, complete with all of the cooking utensils and dishes you can imagine! We felt right at home as soon as we arrived and were to sad to leave. I highly recommend this property- it’s location is superb to lots of well known wineries (Burrowing Owl, Phantom Creek, Tinhorn Creek.... and so on). The neighbourhood is secure and quiet. Overall, such a fantastic stay. Thank you Martine!|
|John (review from Airbnb)|
My family and I really enjoyed our stay at The Cottages. The place was nice and spacious. The amenities offered at The Cottages were great. We really enjoyed the pool, gym, beach, and playground. The owner was friendly and responsive to any questions we had. I would definitely come and stay again.
Hi John, thanks so much for your review! We are so happy you enjoyed your stay. Contact me directly next time and save on fees :).
|Philip (review from Airbnb)|
|Great spot, especially for families with kids. I’d suggest the golf cart rental as it makes trucking stuff and kids to the beach and pool a lot more easy (and fun). The house was very well kept and clean and well stocked with utensils and glassware (excellent glassware I might add) however there were no basic foodstuffs such as salt or pepper or sugar even so double check what you need to bring in that regard before you go. Host was very communicative and we only had one odd issue with an uninvited maintenance man bursting in unannounced at one point however I am told they will sort him out and hopefully it does not happen again as he was not told by anyone to come at that time apparently.|
|Amber (review from Airbnb)|
Lovely home and beautiful location.
Thanks for your visit Amber :)
|Kasem (review from Airbnb)|
Dear Area 27 travellers, please stay away from booking this place. The pictures look promising however the host is a nightmare to deal with.
First issue was that there were no check in instructions given to us. When we got to the strata no one was there to buzz us in. When we phoned the host, she did not pick up.
Finally she calls us back and sends over the check-in instructions. We were exhausted from our journey and she tells us that we could not park all our cars there as they need garage access everyday and that we were not able to park our cars overnight in visitor parking or they would be towed. We had booked this Airbnb because of close proximity to the track and lots of parking, however if you have more than 4 cars do not even attempt to book this place, she also mentioned that if we park on the unit itself and blocked the garage, they had a camera looking there and will tow. I thought we booked the whole place and was allowed parking inside the garage let alone not parking in front of the garage. Not what I signed up for.
Next, we entered the unit, it was nicely decorated and had cold a/c blowing which was great, except for the tremendous amount of flies in the house that we had to get rid of, the bbq was gross and filthy.
Just when we thought our nightmare was over unluckily one of our cars was leaking some fluid from the car, we were immediately alarmed by the host as she had her camera facing the driveway, we then said we will wash it off, however she did not allow us to do so and was adamant on charging us $200 to get her guy to come and get it and wouldn’t even let us attempt to clean it. We are respectful individuals and she made it sound like we are bad people and wanted the car the leak in the first place. Not letting us fix our mistake is flat out extortion.
Lastly the check out instructions, she made us pull off all the sheets and covers and take out any drinks or leftovers and we had to clean their already filthy bbq and threatened us saying that she would charge us extra cleaning fees if we did not do it.
Totally negative experience and what was supposed to be a great vacation time for us was a nightmare. We have stayed at numerous Airbnbs and this time we feel extorted and we have never ever been treated like that before in our lives. Please stay away unless you want to deal with the worst host that I have ever dealt with.
In my 15+ years of Vacation Rental management and as a Superhost, I have not experienced a review quite so fabricated as this. It’s my opinion that when a guest feels threatened that they may receive a negative review based on an incident not in their favour, they quickly act to leave a negative one first.
Kasem and his guests called me from the front gate when he arrived to ask me how to get inside. I had emailed the arrival details a week prior as I do with all our guests however he hadn’t received them. We offer a self check in process as do many Hosts. He arrived with 5 vehicles and expected parking for all his vehicles. There was no prior enquiries made as to how much parking we would have available for them. We have parking for 4 spaces outside of the home including 1 spot in the double driveway. The garage in our home is locked and not available for guests, this is advertised as such in our listing. We had several neighbours complain during their stay because they had left their cars running all the time.
On the day prior to check out I was sent a picture from Strata of the enormous oil leak that had stained our new driveway. I told Kasem that I would send someone over with the right equipment to clean this up right away because we didn’t want the stain to get worse and settle in for too long. Kasem agreed to take care of the invoice for the clean up and that was appreciated. Without the correct products and a pressure washer to remove the stain, there was no possibility he could take care of this himself. The stain is still today there but much lighter now because we took care of it so fast.
All during our communication we were both polite and amicable and everything was taken care of. We do ask our guests to remove their garbage, recycling and food this is standard in all Vacation Properties. The garbage depot and recycling area in the Cottages is well marked and instructions in my arrival package.
I left Kasem a good review based on our communication and the fact that he took care of the cost of cleaning up the Oil spill from his vehicles, it’s unfortunate he felt so threatened to leave us such an exaggerated tale.
Good luck with your future rental experiences.
|Jay (review from Airbnb)|
|Great house, nice and clean. Very nice space.|
|Angela G. (review from Vrbo)|
|We had a great time. We shared the property with another family of four. Plenty of room For all of us and wonderfully furnished. Martine was easy to get a hold of and very helpful. We would stay here again for sure.|
|Dean (review from Airbnb)|
Our two families (4 adults, 5 kids) had a fantastic week at Osoyoos Cottages. The house was immaculate and fully stocked with everything we needed, and many extras we weren't expecting. It's about a five min walk to the beach, but we rented a golf cart because of the extremely high temperatures forecast for the week. We brought a boat, so we didn't want to haul things up and down the hill in the heat. We're thankful that we had one, but it's certainly not necessary. We walked back and forth to the beach many times simply because our teenagers were off with the cart at the pool.
If anyone's heading to Osoyoos Cottages this summer while the COVID restrictions are in place, I can say that the Cottages takes their pool protocols and restrictions very seriously and we never felt like there was any overcrowding. And even though they were limiting the number of people allowed at the pool, we only had to wait for a spot once. Other than that time, we had no problem getting in.
We all loved our time there and highly recommend it!
|Carola B. (review from Vrbo)|
|Dreamy home & community!|
Martine was lovely and quick to respond to our questions. The house was immaculate and beautifully decorated. The bedding was so soft and the mattresses so comfortable. It was the perfect place our family of 5 with 3 teens, as well as 2 more adult family members. (One adult took the sofa bed.) The kitchen was very well stocked, including lots of storage containers to take snacks to the beach, as well as a blender for smoothies. The A/C was such a relief, as most days were 38/39 degrees!
This house is up on the hillside, but still walkable to the beach. We usually loaded up our car with beach gear and parked down by the marina/walkway to the beach, which made it a lot easier.
We have visited the Osoyoos cottages many times in the past, to see the show homes and dream about how nice it would be to stay there. It was a dream come true to finally do it! We highly recommend this property, and hope to stay again in the future.
Thanks so much for your visit Carola. I'm thrilled you enjoyed the home, thank you for taking such great care of it. We look forward to having you all again next summer. Thanks for taking the time to leave us a review :)
|debbie H. (review from Vrbo)|
Very nice property and location. Liked the beach and pools but did not know you needed to book a golf cart to get around the property a year in advance. However the golf cart org was nice enough to find us a small one for a few days. Close to wineries and towns to get food delivered if needed to. Kids big and small had a blast. Everything you needed was on site even though we brought extra mats bedding spices etc.
Would stay again.
|Holly (review from Airbnb)|
|We had an amazing time at the cottages. As a family with small kids we really appreciated being able to have down time with the large televisions, and beach and pool fun a close walk away. The home is well stocked with everything for cooking a nice meal and a table that fit our family of nine comfortably. The beds were super comfortable, everything was very clean and it was very easy to make this place our home for a week and a half.|
|Kristin (review from Airbnb)|
I absolutely loved my stay at Martine's place at the Cottages in Osoyoos! Such an amazingly beautiful brand new house with luxurious touches. Each room was beautifully appointed with lots of added features to make you feel like you're staying in a peaceful home. My bed was so comfortble to sleep in and I loved the large open concept kitchen and living room overlooking the lake.
The beach was my favourite place to spend my time during the day. It is private to the cottages and very well laid out. It is so peaceful and quiet compared to the other end of the lake. Lots of activities to do at it though and you can even take out a kayak and paddle around.
The amenities building was unreal and I enjoyed swimming in the pool and using the other recreational facilities there.
Overall, I'm super impressed and my expectations for an AirBnB were far exceeded. I cannot wait to come back this summer and spend a longer period of time here with my family!